Shipping Options
U.S. Domestic Orders
We offer USPS Ground standard shipping (2 - 8 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.
International Orders
Please keep in mind International Orders will need to clear customs. Additional time will be needed for international shipping and varies by location. All of our orders will have a tracking number to keep you updated on the status of your order.
Order Processing Time
Please allow up to 7 business days for us to process your order. All orders processed after 3pm CST will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm CST will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Leilani Organics due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Leilani Organics Hair Co. is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been submitted, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Leilani Organics Hair Co is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Leilani Organics Hair Co will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please send an email to: leilaniorganicshairco@gmail.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Leilani Organics Hair Co. reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.
Items Not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. We will send out all available items and provide a store credit for the items that are currently unavailable.
